Contact Us

For best service, please call the phone number listed on your Debit MasterCard or on your statement. You may also use the form below to contact Optum Financial Services electronically.

If you are unable to locate your statement or Optum Debit MasterCard, you may call Customer Service as follows: Account holders with an Optum eAccess, eSaver, or eInvestor HSA: 1-866-234-8913 Account holders with Wells Fargo Health Savings Accounts: 1-844-326-7967 Account holders with all other types of Optum accounts: 1-800-243-5543 Employers with Wells Fargo Health Savings Accounts: 1-866-988-2006 Sales: Health Plans, Employers and Brokers: 1-866-427-6804

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Sales or Product Question Customer Service Question Electronic Payments and Statements Question

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Healthcare Payer Interest Area (Optional) ???labels.contactus.optionalArea.instructions??? Distribute Electronic Fund Transfers (EFTs) Distribute Electronic Remittance Advices (ERAs) Printing and delivery of EOPs Distribute HIPAA 835 compliant payment and remittance advices Automated Provider enrollment Printing and delivery of EOBs Other

Healthcare Payer Organization Profile (Optional) Tell us more about your organization. (Please answer all that apply ...) How many members does your organization cover? How many Providers are in your network? How many claims do you process on an annual basis? How many payments do you process on an annual basis? How many EOPs do you send in a year? How many member-based EOBs do you send annually? How large is your organization by annual revenue?

Healthcare Provider Interest Area (Optional) ???labels.contactus.optionalArea.instructions??? Receive EFTs Receive ERAs Flexible formats to match PMS system Receive HIPAA 835 compliant payment and remittance advices Online enrollment with Payers Reprint remittance advices Other

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